WhatsApp and support · Rio de Janeiro or São Paulo

VPS with Chatwoot Installed

Chatwoot is an open-source customer support platform that brings multiple channels and agents into one place. At Mega Dedicados it arrives already running on a Cloud VPS, with HTTPS and an admin account created, ready for you to connect your channels.

Installed on Debian 13 with Docker
HTTPS on your own address
Data center in Rio de Janeiro or São Paulo, Brazil
Root access via SSH

chatwoot.yourdomain.com

New inbox: choose the channel from website, WhatsApp,

Conversations dashboard with the website chat: support queue2 screens

Plans

VPS plans to host Chatwoot

Chatwoot runs with its own database, cache and job queue, so it needs at least 2048 MB of free memory. The Basic plan is the best place to start, and Plus and Pro give more headroom for larger teams.

Location

Selected

Plus

US$ 16.95/mo

2 vCore CPU
4 GB Memory
NVME 80 GB Disk
Unlimited Traffic

Ask on WhatsApp

Recommended

Pro

US$ 21.95/mo

4 vCore CPU
6 GB Memory
NVME 120 GB Disk
Unlimited Traffic

Ask on WhatsApp

Turbo

US$ 35.95/mo

4 vCore CPU
12 GB Memory
NVME 160 GB Disk
Unlimited Traffic

Ask on WhatsApp

Max

US$ 53.95/mo

6 vCore CPU
18 GB Memory
NVME 180 GB Disk
Unlimited Traffic

Ask on WhatsApp

Billed monthly in US dollars, with the app installed. Rio de Janeiro or São Paulo, same price. Plans start at the smallest size where the app runs well. Need more? Upgrade from the client area, without reinstalling.

Where the server lives

Chatwoot in Rio de Janeiro

With Rio de Janeiro selected, your VPS with Chatwoot runs in Mega's original data center, on our own network with a presence at the Rio internet exchange (IX.br) and redundant transit. It is the lowest latency for users in Rio, Espírito Santo and Minas Gerais, and our support team works in the same city as the server.

Measured latency, not a promisemeasured 18 minutes ago

Rio de Janeiro to

Vivo11.4ms

Claro19.5ms

TIM20.2ms

Oi11.1ms

Algar4.5ms

São Paulo to

Vivo15.0ms

Claro8.6ms

TIM23.7ms

Oi15.2ms

Algar7.0ms

Ping from real customer connections on each carrier to our data centers in Rio and São Paulo, measured every hour by independent probes (Globalping). Algar: measured from our edge, where we connect to it directly.

What is Chatwoot?

Chatwoot is an open-source customer support platform, used as an alternative to tools like Zendesk and Intercom. Each channel becomes an inbox, and the whole team replies from the same dashboard, with the history of every contact.

Channels include website live chat, an API for integrating other systems, email, Telegram, Facebook and Instagram. For WhatsApp, Evolution API can be connected to Chatwoot, and both applications fit on the same server if there is enough memory.

Here, Chatwoot comes with the administrator and company account already created, and public sign-up is turned off. Email sending is not configured: for email invitations and notifications, just enter the SMTP details of your provider.

Source: Official Chatwoot repository on GitHub, accessed in October 2026

What you get with the VPS

Chatwoot 4.17.1 on Docker over Debian 13, with automatic restart
Your own address with HTTPS and a Let's Encrypt certificate
Administrator and company account created, with access sent by email and WhatsApp
PostgreSQL, Redis and Sidekiq installed, with public sign-up turned off
Root access via SSH and a VPS panel in the client area (restart, reinstall, change password, console)
1 Gbps with unlimited traffic, dedicated IPv4 and IPv6, and inline DDoS protection included

What Chatwoot is used for in practice

WhatsApp support

Several agents using the same number, with queues, conversation transfer and history. With Evolution API, the connection is made by QR code.

Live chat on your website

A chat widget installed on your pages, with messages delivered straight to the team dashboard.

Teams by department

Split support between sales, support and billing, and distribute conversations among the people on each team.

Canned responses

Ready-made texts, triggered by a shortcut, for the questions that come up every day.

Automation rules

Automations that apply labels, assign an agent or send a reply based on the incoming message.

Support reports

Track first response time, volume per channel and the performance of each agent.

See Chatwoot from the inside

Conversations dashboard with website chat: conversation list on the left and the open conversation beside it (example).

Inbox creation: screen to choose the channel, such as website, WhatsApp, email, Telegram, SMS or API (example).

Images captured by Mega Dedicados on a test installation, with no customer data.

What comes already configured in your Chatwoot

Fixed version 4.17.1

Chatwoot runs in a Docker container and comes back on its own if the server is restarted.

Automatic HTTPS

Your own address with a Let's Encrypt certificate, with no setup on your side.

Administrator created

Super admin and company account ready, with a password generated just for you.

Built-in database

PostgreSQL installed on the same server, with no external service to buy.

Cache and job queue

Redis and Sidekiq already running to process messages and notifications.

Public sign-up closed

Nobody outside your team can create an account on your installation.

How to order

1
Choose a plan and location
Select Basic or another plan with enough memory and pick Rio de Janeiro or São Paulo, Brazil. The price is the same in both.
2
Pay
Pay by Pix, card or boleto, on a monthly, semiannual or annual cycle. Installation starts as soon as payment is confirmed.
3
Wait for the installation
The VPS is created and Chatwoot is installed automatically, with HTTPS and an administrator, in a few minutes.
4
Log in and set up your channels
Receive the address and login details by email and WhatsApp, sign in and connect the channels your team will handle.

Which plan to choose for Chatwoot

Chatwoot at idle uses about 1 GB, and installation requires at least 2048 MB of free memory. For most cases, we recommend Pro, which leaves room to grow.

Plan	Best for
Plus 2 vCore · 4 GB	Meets the 2048 MB minimum for small teams with few agents and channels, ideal for trying out Chatwoot.
Pro 4 vCore · 6 GB	The recommended plan: extra memory above the minimum for growing teams, with several channels and simultaneous agents.
Turbo 4 vCore · 12 GB	For operations with many agents and simultaneous conversations that want spare memory and more space for attachments and history.
Max 6 vCore · 18 GB	For large support teams with high message volume, many channels and steady growth, with no resource concerns.

Frequently asked questions

Chatwoot VPS hosting FAQ

How much does Chatwoot hosting cost?

The recommended plan is Basic, at per month. The price is for the VPS, with no charge per number of agents.

Can I run self-hosted Chatwoot on the Start plan?

No. Start has 1 GB of memory and Chatwoot at idle already uses about 1 GB. The app needs at least 2048 MB free, which means the Basic plan or higher.

How do I connect WhatsApp to Chatwoot?

You can use Chatwoot's own WhatsApp channel with the official Meta API, or integrate Evolution API, which connects your number by QR code. Evolution API can run on the same VPS, as long as there is enough memory for both.

Does email sending work out of the box?

No. For invitations, notifications and the email channel, you enter the SMTP and IMAP details of your provider, such as Gmail, Outlook or Amazon SES.

Can anyone create an account on my Chatwoot?

No. Public sign-up comes turned off, and only the administrator created during installation can add new users.

Who updates Chatwoot?

The delivered version is 4.17.1 and stays fixed, so nothing changes without notice. When you want to update, you log in to the server as root via SSH and run the procedure after testing.

Can I choose between Rio de Janeiro and São Paulo?

Yes. You choose the location when ordering, and the price is the same. Both data centers have their own network at the IXPs (PTTs) and redundant transit.

Is there support, and can I cancel if I don't like it?

24/7 support in Portuguese is available by WhatsApp, ticket and phone for server issues. Using Chatwoot itself is covered by the project's documentation. There is no lock-in and you have 7 days to request a refund.

Updated on October 19, 2026