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For ISPs · customer service and management for ISPs

Cloud Opa! Suite in Brazil

A server for Opa! Suite sized for your subscriber base, delivered ready for the system, with 24-hour support for everything server-related.

Server ready for the systemNVMe and DDoS protectionRio or São Paulo, same price24/7 support on the server
opa!suite.yourisp.com
Home dashboardWhatsApp supportCustomer profileManager dashboardTelephony (PBX)
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Plans

Sized by monthly conversation volume

Same price in Rio de Janeiro and São Paulo.

Location
Billing cycle
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Need a different size?

More memory, more cores, a big disk or a combination that is not in the table? We build the plan to your size, with the price settled before you order.

Screenshot of Opa! Suite
About the system

Opa! Suite, omnichannel customer service for ISPs

WhatsApp, chat, phone and social media in a single queue, with a chatbot, CRM and integration with ISP ERPs. Your team works from one place and the subscriber chooses how to get in touch.

  • Omnichannel service with a single queue
  • Chatbot and service automations
  • CRM and history per subscriber
  • Integration with Hubsoft, IXC, MK and other ERPs

Opa! Suite website → · license purchased directly from the vendor

What Mega does

We run the Opa! Suite server

Opa! Suite combines omnichannel customer service (WhatsApp, chat, phone), a chatbot, a CRM and integrations with ISP ERPs. We host the server in Rio de Janeiro or São Paulo, sized by the number of conversations per month.

Sized by agents and channels

CPU, memory and NVMe sized for the number of agents, conversations and recordings. We deliver the access; installation and migration are handled by Opa! Suite support.

Protection and snapshot

Inline DDoS mitigation, included. Snapshot before every change and daily offsite backup as an option.

Mega support on the server

Hardware, network, operating system, database and performance, 24 hours. Opa! Suite flows, chatbot and integrations stay with the vendor.

Rio de Janeiro

Why host Opa! Suite in Rio de Janeiro

Customer service depends on latency: the WhatsApp message arrives, the chatbot replies and the agent sees the conversation. With Opa! Suite in Rio, ISPs in RJ, ES and MG have the server in the same region as their team.

Server in our Rio de Janeiro environment, with our own network, the Rio internet exchange (IX.br) and two transit providers. This is where Mega started and where most of the team is based.

RJISPs in RJ, ES, MG and southern BA, and those who prefer support and server in the same location.Same price in both locations; switch in the plan selector.
Also at Mega

The rest of what we offer

The ISP's ERP, RADIUS and monitoring can also have a ready server at Mega, in the same environment as Opa! Suite. And if you need a machine of your own, we have dedicated servers in Rio and São Paulo.

Frequently asked questions

Before ordering Cloud Opa! Suite

Is the Opa! Suite license included?

No. The license is purchased directly from Opa! Suite; we deliver the server ready for it.

Which plan should I choose?

The tiers follow the number of conversations per month in Opa: up to 5,000, 20,000, 40,000, 60,000 or 100,000. Many simultaneous agents, call recording and heavy media exchange call for the next tier up.

Who installs and migrates Opa! Suite?

Installation, conversation migration and ERP integration are handled by Opa! Suite support. Mega delivers the server with the system, database and access ready, and follows the maintenance window for anything related to the server and network.

Does Mega support work on the chatbot?

No. Flows, chatbot, queues and integrations are handled by Opa! Suite. Mega takes care of the server, network, database, performance, backup and security, at any hour.

How many agents use your Opa! Suite?

Tell us how many agents and channels you have; we will recommend the plan and prepare the server for installation.

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